Customer Interface Officer
- Location: Consett, County Durham
- Capacity: Full Time
- Apply by: 19th May 2025
We’re now looking for a Customer Interface Officer to join our growing team based in Consett, County Durham.
At CAV, it’s our vision to place CAV technology on every possible aircraft. We design, test, analyse and manufacture technology solutions for ice protection and drag reduction in the aviation and aerospace sectors.
Within this role you will be responsible for providing a customer-focused service and acting as the interface with new and existing customers.
As part of the Customer Services team, you will:
- Manage all correspondence, queries and order requests from new and existing customers.
- Generate customer order quotations with price and lead time.
- Input customer purchase orders, process RMAs and activities.
- Answer incoming calls in a professional manner.
- Provide solutions to customer queries within the timeframes agreed.
- Welcome all visitors to the site.
To be successful in this role you will have the following qualities:
- Experience within a customer services role.
- Excellent communication skills, both written and verbal.
- Good problem solving and prioritisation skills.
- Good numerical skills.
- Excellent IT skills and knowledge of ERP would be preferable.
- Ability to build collaborative relationships.
- Minimum qualification – GCSE Maths & English pass.
If you are driven by a job well done and you think you have what we’re looking for, we’d love to hear from you.
At CAV Systems we value diversity and an inclusive work culture. We are committed to equality of opportunity and avoiding discrimination in any form.
To apply please contact our HR team at careers@cav-systems.com
Please note we are not accepting enquiries or CVs from recruitment agencies for this vacancy.